CONTACT

Kirsi Valdmets
NIF X8224852Y
C/ Loreto y Chicote 2
28004 Madrid

info@kirsiva.com
Tel. (+34) 650 771 247

Shipping & Delivery

KirsiVa processes orders only weekdays.

As a handmade, slow fashion and  fair trade company, national and international orders are accepted and delivered within 15 business days.

Custom-orders may take up to 36 business days.

Weekend delivery cannot be guaranteed as a variety of carriers to deliver orders are used and some do not deliver on weekends.

Geographic shipping restrictions may apply to specific products.

If you have special shipping instructions please contact:info@kirsiva.com

Returns and Exchanges

If the product I bought doesn’t fit me well or I just don’t like it?

You have up to 15 days to inform us about it. We can switch the size, style or even return your money.

The shipping charge is not refundable.

Merchandise can be returned for a refund or exchange if it’s unwashed. Exchanges can be made for the same item or other item of equal value. Your return will be processed within 15 business days of being received and refunds will be issued based on the original method of payment

All returns must be authorized by email first. In order to process a return, please send mail to info@kirsiva.com explaining the reason. Please include the original order number, purchaser name, address, and telephone number. You will receive an e-mail notification once your return is processed. Re-pack (in the original package if possible) and send it to address listed on the original packaging.Items returned for a refund must be sent to us insured and unopened and be in a ‘new’ condition. Items returned will be fully checked before a refund is issued (excluding shipping). KIRSIVA will refund the purchase price to you within 15 days of receipt of returned goods (excluding shipping).

IMPORTANT
Exchanges are subject to availability. A refund will be processed if the product is unavailable.

¿How much is the shipping cost?

Details for shipping costs:

Deliveries to Spain cost 6.90€

Deliveries to the rest of EU cost 10€.

Deliveries to the rest of the world cost 15€.

Shipping costs are FREE for purchases over 300€.

KirsiVa is a Slow Fashion and  fair trade company.

If you payment method was with a card, cash on delivery, or paypal we will send your order within  up to 15 days . If the payment was via a bank transfer we will send the order once we have a confirmation of the transfer.

Custom-orders may take up to 36 business days.

How much time does delivery take?
Spain – 24 – 72 H
Rest of the EU  24 – 96 H
Rest of the world 4-10 Days

PRIVACY POLICY

YOUR PRIVACY

Thank you for shopping at www.kirsiva.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

COLLECTED INFORMATION

Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.

POLICY CHANGES

www.kirsiva.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The kirsiva.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy. Email: info@kirsiva.com

If you have any questions, please don’t hesitate to contact us: info@kirsiva.com

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