Tel. (+34) 650771247
Shipping & Delivery
KirsiVa processes orders on weekdays. As a fair trade company
International orders accepted and delivered within 15 business days.
Custom-orders in up to 36 business days days
Weekend delivery cannot be guaranteed.
We use a variety of carriers to deliver orders, and some do not deliver on weekends. Geographic shipping restrictions may apply to particular products. Some special product, order, or handling fees may still apply.
If you have special shipping instruction please contact:
Returns and Exchanges
Merchandise can be returned for a refund or exchange unwashed within 15 days from the received date. The shipping charge is not refunded. Exchanges can be made for the same item or other item of equal value. Your return will be processed within 3 business days of being received and refunds will be issued based on the original method of payment.
All returns must be authorized by email first. In order to process a return, please send mail to firstname.lastname@example.org explaining reason. Please include the original order number, purchaser name, address, and telephone number. You will receive an e-mail notification once your return is processed. Re-pack (in the original package if possible) and send it to address listed on original packaging.
Items returned for a refund must be sent to us insured and unopened and be in a ‘new’ condition. Items returned will be fully checked before a refund is issued (excluding shipping). KIRSIVA will refund the purchase price to you within 15 days of the receipt of returned goods (excluding shipping).
Exchanges are subject to availability. A refund will be processed if the product is unavailable.
Thank you for shopping at www.kirsiva.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.
www.kirsiva.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The hipanemausa.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy. Email: email@example.com